Spam ®

Thank you for taking the time to contact us. We’re dedicated to customer satisfaction, and we’d love to hear from you.

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General Inquiries

For questions regarding SPAM^® products or recipes please contact us by one of the methods below.

Phone:

Call 1-800-523-4635 8am–4pm CT Monday–Friday, excluding holidays. Summer hours may vary.

Mail:

Hormel Foods Corporation
Consumer Response
1 Hormel Place
Austin, MN 55912

 

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Media Inquiries

Media can contact us regarding information or to request a tour at media@hormel.com or 507-437-5641.

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Return Policy

If you are not satisfied with your purchase you may return or exchange your merchandise within 30 days of the purchase date. Merchandise must be in the same condition you received it. Merchandise must not be worn or washed. If you have further questions or concerning about your return or exchange, please contact us at giftcenter@hormel.com or dial 800-LUV-SPAM (800-588-7726), then choose option #4.

Return Merchandise for Refund:

Return merchandise and include the following information:

1. Include a note or letter containing the following:
   Your Name
   Your Address
   Your Daytime Phone #
   Photocopy of your SPAM® Shop Invoice Reason for return.
   State that you would like a refund*. Refund will be processed in the same method of payment. Refunds will be processed within 10 days of receipt of merchandise.
   *Refunds will be given for merchandise only. Shipping and handling charges will NOT be reimbursed.
2. Package merchandise and letter securely in a quality container.
3. Ship the package back insured* to the appropriate address below:
   United Stated Postal Service Only:
   
   The SPAM® Shop
   Attn: Returns
   One Hormel Place
   Austin, MN 55912
   Courier Service:
   The SPAM® Shop
   Attn: Returns
   1101 North Main
   Austin, MN 55912
   *We are not responsible for lost or damaged items being returned to us. Credit can only be given if merchandise is received in like-new condition.

Return Merchandise for Exchange:

Return merchandise and include the following information:

1. Include a note or letter containing the following:
   Your Name
   Your Address
   Your Daytime Phone #
   Photocopy of SPAM® Shop Invoice
   Reason for exchange
   State item(s) you would like to return and what you would like instead for the exchange.
   Include Shipping and handling payment (see chart below) or price difference for exchanged items.
   Refunds will be processed in the same method of payment.
   Refunds and exchanges will be processed within 10 days of receipt of merchandise.
   *Refunds will be given for merchandise only.
   Shipping and handling charges will NOT be reimbursed.
   Your return address if different from shipping address on your original order.
   
2. Package merchandise and letter securely in a quality container.
3. Ship the package back insured* to the appropriate address below:
   United Stated Postal Service Only:
   The SPAM® Shop
   Attn: Returns
   One Hormel Place
   Austin, MN 55912
   Courier Service:
   The SPAM® Shop
   Attn: Returns
   1101 North Main
   Austin, MN 55912
   *We are not responsible for lost or damaged items being returned to us. Credit can only be given if merchandise is received in like-new condition.

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Shipping Rates

Domestic Shipping and Handling Rates:

EXPRESS SHIPPING NOT AVAILABLE WITH INTERNATIONAL ORDERS or P.O. Boxes***

** Hawaii & Alaska Shipping - see instructions below

*** International Shipping - see instructions below

Prices are subject to change without notice.

Additional shipping charges will be added on orders of three (3) or more cans of any SPAM® variety - $1.00/can.

Additional shipping charges will be added on orders of three (3) or more cans of any SPAM® variety - $1.00/can.

Shipping and handling fees will be charged separately to your credit card on orders over $100.00 once the weight, package size and destination are determined.

*2-3 Business Day Express: OVERNIGHT delivery is available ONLY if an order is placed by PHONE (call 800-491-6876) before 2:00 p.m. central time. All express orders placed after 1:00 p.m. central time will be shipped the following business day.

Additional shipping charges will be added on orders of three (3) or more cans of any SPAM® variety - $1.00/can.

**Hawaii and Alaska: Shipping can be expensive and is determined by the address, shipment size and weight plus a handling fee. Merchandise total will be charged at the time of shipping and a separate shipping and handling fee will be charged at a later date (after the shipment type is determined). Shipping and handling will be charged to your credit card separately.

***International: We will ship orders anywhere in the WORLD (except Indonesia), with the exception of SPAM® Luncheon Meats which can only be shipped within the United States or Canada. The cost of international shipping can be very expensive, but to promote sale of SPAM® merchandise, we will ship internationally to you anywhere! The charges for shipping international orders is the actual cost plus a handling fee of up to $10 (depending on the size of the order). All international shipping and handling expenses will be charged separately to your credit card. The first charge to your credit card is for the total of your merchandise the second charge is the shipping and handling fee. There may be additional customs charges also charged to your credit card at a later date. All shipping, handling, and customs fees are non-refundable once the package has been shipped and will be charged to your credit card after the shipment is sent. If you have any questions, please contact us at giftcenter@hormel.com.

Customer Satisfaction: Great care has been taken in selecting and developing SPAM® merchandise. Your satisfaction is important to us. Please contact the SPAM® Shop at 1-800-LUV-SPAM (800-588-7726) or 507-437-9898 if you have any questions. If you are not completely satisfied, you may return your purchase within 30 days and we will promptly exchange it. Sorry, no refunds will be given.

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Mail/Fax Order Form

Download and complete the SPAM® Mail and Fax Order Form for you mail or fax orders.